A business entity that plans to make the best out of its IT-related services must seek the services of a managed IT service provider. The notion behind this argument can be based on the fact that IT providers who provide managed IT services, do so by ensuring that business entities spend minimum expenses on their IT budgets, provide security, and simplifies accessibility. This, on the other hand, gives the business in question the opportunity to concentrate on other tasks.
Even though there is a good number of IT managed service providers who work tirelessly to provide you with the services worth your money, some do the complete opposite. It is for this reason that it is of the essence to always be on the lookout when your IT managed service provider starts exhibiting the following signs.
Poor Communication
When you have issues with your IT-oriented services, it is a common thing to call your service provider and get the problem rectified. However, if you have been facing difficulties getting the help needed to address your issues, then it is high time you reconsidered your IT managed service provider. Some of the red flags you should be on the lookout for are such as long waiting hours, been moved from one support staff to another, delayed replies, no follow-ups, and excuses when you dig in for help.
Failure to Recover Data After An Incident
A primary reason as to why most people seek services from IT managed companies is the ability of the company to recover any lost data after a security breach. However, if it comes to a point where your service provider cannot recover your data, then it is high time you terminated your contract with the company. Additionally, if you lose data and the service provider comes up with flimsy excuses, terminate the working relationship, and don’t look back. Excuses won’t recover your data, but a robust managed IT service provider will.
Unplanned Outages and Unexplained Downtime
In IT, outages and downtime are common occurrences. However, your managed IT service provider should not use this as an excuse. If you have started experiencing increased cases of outages and downtime, it is high time you sought answers from your IT managed service provider. Depending on the cause of the outages or downtime, a good IT managed service provider should be able to rectify the issue in no time. However, even after numerous complaints, the problem persists, this is a clear indication that the service provider cannot correct the issue. Therefore, rather than having your business stagnant because of your providers’ incompetency, seek services from another provider.
You Spend Too Much than Expected
When you sign up with an IT managed service provider; your incurring costs should be your priority. If you had planned to spend $100 but ended up spending double the amount, then its high time you investigated where the extra $100 came from. In most cases, some IT managed service providers may have hidden charges which start appearing once they send an invoice your way. If you are sure that the expenses outdo your usage, seek clarification from the service provider. If they provide you with lame excuses, or nothing is forthcoming from them, kiss them goodbye.
These are just some of the most common issues that customers experience when using managed IT services. However, there is still a long list of issues, and therefore, it is advisable to keep an eye on your service provider the moment you realize that things are not working as expected.
